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FREQUENTLY ASKED QUESTIONS

PAYMENT AND SHIPPING

WHAT PAYMENT OPTIONS DO YOU OFFER?

We accept PayPal and all major credit cards.  Our payment processing service is through Paypal, however you are not required to have or create a PayPal account to complete your order.

HOW MUCH DO YOU CHARGE FOR SHIPPING?
WHEN CAN I EXPECT MY ORDER?

COMPUTER GENERATED REPORTS - For email reports allow 2-5 business days.  The software is not on a server, so it will not be instant; however we process all orders as soon as possible.  For printed reports, allow about 5-8 business days. Printed reports are shipped via USPS priority mail.  They should arrive within 3 days of shipment; however we do not guarantee the speed of the Postal Service.

PERSONAL CONSULTATION AND REPORTS - These are not produced by a computer program, nor prepared in advance.  It takes time to study your chart, take into consideration any special requests you make or information you provide and prepare the report.  Allow a minimum of two weeks before a printed or emailed report can be shipped, or an appointment for phone consultation can be scheduled. You will be sent an e-mail notice with the option of canceling if we expect it to take more than 4 weeks to complete your order.

PRODUCTS AND SERVICES

HOW ARE PRINTED REPORTS BOUND?

Printed reports are professionally bound, using secure comb binding with heavy-duty covers to protect the pages for years to come. The front cover has a sparkling gold-leaf metallic finish and back cover is black leather grain poly. Not just a printout, but a keepsake! These make wonderful gifts.   

WHAT FORMAT ARE EMAIL REPORTS?

Email reports are sent as a file attachment, in PDF  format.  Most reports are also available in RTF format, readable and editable by Microsoft Word and most other word-processing programs.  If you prefer a file format other than PDF, CONTACT US prior to placing your order.

HOW DO I ORDER SPECIALIZED PRODUCTS AND SERVICES?

CONTACT US with a description of your request or question.  Provide as much detail as possible.  I will e-mail you with any further information needed, or pricing and availability.

HOW DO I MAKE AN APPOINTMENT FOR PHONE CONSULTATION?

I will need your birth information (and possibly other relevant dates, or other people's birth information, depending on your request), and a description of what kind of reading you want, or what questions you have.  When you submit a request to schedule phone consultation I will email with appointment availability and request for any further information needed.  

Payment in advance is required, and you are responsible for being available and the quality of your phone service.  You must call the number provided, within 15 minutes of appointment time. If you are not available you will still be responsible for full charges.  

ABOUT BIRTH INFORMATION

DO YOU NEED MY BIRTH INFORMATION?

Birth information is required for all personalized reports.  

WHAT IF I DON'T KNOW MY EXACT BIRTH TIME?

Exact birth time is not required.  If not available, a solar birth chart (calculated for the moment of Sunrise on that day) can be used, although it will be less accurate.  If you wish to find out your birth time rectification service is available.  This is a method of determining most likely birth time based on the events in your life, and their dates.  This is then compared the chart for possible birth times to determine what chart shows corresponding astrological events occurring in the appropriate areas of the chart.  There is not a set price for this service, each case is unique.  Some people have no idea of time, while others know they were born ‘at night’ or ‘around sunset’ etc. making the process much easier by narrowing down the possibilities.  Some have many significant events with accurately recorded dates, while others have only a vague idea of timing of some significant events in their life, or the most memorable took place over weeks or months.  If you are interested in this service CONTACT US  for more information.